browse by problem
words that CONFUSE & DIVIDE / Everyone nods, but nobody’s on the same page.
words that LET PEOPLE OFF THE HOOK / No owner, no date, no decision, no action
words that SHUT PEOPLE DOWN / Conversation ends and you are the only one talking.
words that ARE OVER-USED / Said so often nobody understands or believes them.
words that SHRINK YOU / Telling a story where you have no choices.
words that INVITE FRESH AIR / Options you didn't know you had.